The way you communicate with your customers will set the tone for their experience with you.
Unfortunately, this is where many businesses drop the ball.
You invest a lot of money in your marketing, ads, website, and sales funnel. But then after someone decides to buy, the customer experience changes.
The clarity and simplicity which made your customers want to buy in the first place aren’t applied to how you communicate with your customers.
Instead of simple next steps, you give them a text-heavy proposal that looks like a textbook.
Instead of a clear on-boarding journey, they’re constantly asking you, “What’s next? What are we supposed to do? When will we start?”
The result is sour customer relationships. All because of 3 faulty assumptions.
3 Faulty Assumptions that Affect the Way You Communicate With Your Customers
- You Assume Your Customers Are Just Like You
- You Assume Your Customers Like to Read
- You Assume Your Customers Will Remember What You Told Them
Download the full resource
Remember, the way you communicate with your customers will set the tone for their experience with you.
The good news is, there are things you can do to fix it.
- Make changes.
- Simplify your process
- Clean up your written information
Download the complete resource above for specific ideas on what to do to make improvements.
When you improve the way you communicate with your customers, it will set you (and them) up for a great relationship.
Hopefully, for years to come.
